Customer Service Agent with Italian language! (Warszawa)

Unique People Employment Agency with the number 27584 provides a comprehensive range of recruitment services for all companies of the CCIG Group.

CCIG GROUP is the largest company in the Call and Contact Center industry in Poland. If you are looking for a job that you will be able to develop among specialists then apply to us today!

Currently, for our client, one of the fastest growing airlines, we are looking for people for the position of:

Your tasks:

• Handling incoming calls and email correspondence in Italian and Polish or English;
• Providing information for passengers regarding flights schedules;
• Handling outbound calls related to schedule changes or other airline issues;
• Supporting passengers at every stage of their journey;
• Supporting passengers with their special needs;
• Handling the airline's customer complaints process.

Requirements:

• Knowledge of the Italian language at B2 level or higher;
• Knowledge of the English language at the communication level;
• Communication skills;
• Ability to work under the pressure and look for solutions;
• Availability for a minimum of 120h during project working hours (the project works Mon - Fri 9am - 6pm, English infoline works 24/7);
• Accuracy in performing assigned tasks.

We offer:

• Guaranteed hourly rate + commission system;
• Two paychecks per month;
• We participates in costs of additional benefits: Multisport card, additional Medical Insurance, Life Insurance;
• An implementation package to prepare you for your tasks;
• Developmental work in an international team;
• Support from a team of trainers and experienced team managers;
• Opportunity for promotion and development within the structures of CCIG Group;
• Full access to a library, relaxation room and discount card.