Customer Care Specialist with Finnish

Pracodawca:

Opis stanowiska:

Customer Care Specialist with Finnish

Work model: On-site from our Warsaw or Gdańsk

Pay rate: PLN 58 gross/hour (The position is based on an equivalent working time system.)

Join Foundever and become the voice of an innovative wearable technology brand!

At Foundever, we are looking for Customer Care Specialists with Finnish to join an international project supporting a global brand in the wearable technology industry.

In this role, you will represent the brand by combining empathy, product knowledge, and problem-solving skills to build trust and deliver outstanding customer experiences.

Zadania:

Your responsibilities

• Provide premium customer care.
• Support customers with product-related questions, orders, account inquiries, and general assistance.
• Guide customers through solutions in a clear, friendly, and engaging way.
• Build trust and rapport by adapting your communication style to each customer’s needs.
• Represent the brand with authenticity, enthusiasm, and professionalism in every interaction.
• Educate customers about product features, benefits, and available solutions.
• Troubleshoot basic product, application, and connectivity-related issues.
• Identify customer needs and provide personalized support.
• Take ownership of customer cases and ensure appropriate follow-up until resolution.
• Share customer feedback and recurring topics to support continuous improvement.

Wymagania:

What are we looking for?

• Proficiency in Finnish (C1 level or higher).
• Very good English skills (C1 level or higher).
• Minimum 1 year of experience in customer service (chat and/or phone support).
• Strong customer service mindset with a passion for creating premium customer experiences.
• Exceptional verbal and written communication skills.
• High emotional intelligence and the ability to build trust and rapport with customers.
• Strong ability to represent and advocate for a global brand during customer interactions.
• Customer-focused approach with the ability to understand customer needs and provide personalized solutions.
• Confident and positive communication style with strong influencing skills.
• Ability to explain product value and benefits in a clear and engaging way.
• Strong problem-solving skills and ability to make sound decisions in dynamic situations.
• Attention to detail and ownership of customer cases.
• Ability to work with CRM systems and knowledge bases.
• Curiosity and willingness to learn about new products, technologies, and customer needs.

Oferujemy:

What you'll gain by joining Foundever

• Paid onboarding and comprehensive training to help you succeed in your role.
• The opportunity to support customers of an innovative global wearable technology brand.
• A friendly and supportive international work environment.
• Private medical care and a Multisport card.
• Access to internal learning platforms and training resources.
• Wellbeing initiatives supporting a healthy lifestyle.

What else is worth knowing?

• Subsidy for prescription glasses.
• Employee Assistance Program and wellbeing initiatives.
• Support from experienced Team Managers and Trainers throughout the project.

Ready to join Foundever?

If you enjoy creating exceptional customer experiences, representing premium brands, and working with innovative technology, we would love to hear from you.

O pracodawcy:

Foundever™ jest globalnym liderem w branży doświadczeń klientów (CX), oferującym innowacyjne rozwiązania, technologie oraz ekspertyzę, które wspierają operacyjne potrzeby swoich klientów. Firma współpracuje z ponad 800 czołowymi markami na świecie, obsługując codziennie ponad 9 milionów rozmów z klientami. Dzięki zwinności i przedsiębiorczemu podejściu, Foundever umożliwia firmom różnych rozmiarów transformację ich strategii CX, dostarczając bezproblemowe doświadczenia dla klientów w kluczowych momentach.

W Foundever kreowana jest atmosfera wspierająca rozwój kariery, co sprzyja zaangażowaniu pracowników. Firma stawia na innowacyjność i zrozumienie potrzeb rynku, co pozwala jej na skuteczne dostosowywanie strategii do wymagań klientów.