The position you are applying for is an office based role. During the COVID -19 pandemic that is effecting many businesses around world , we have taken precaution to protect our employees and families.
During this pandemic and until further updates , this role will be remote based ( from your home within Poland) and you will be supplied, with the relevant equipment to carry out your role. Once we have further updates , we will cascade accordingly and will return back to the office once safe to do so!
About the roleAS A PLAYER SUPPORT AGENT, YOU WILL:
- Handle customer complaints via offline channels (i.e. chat, email)
- Provide appropriate solutions and alternatives, follow up to ensure resolution
- Identify and assess customer needs, to achieve satisfaction
- Build sustainable relationships, and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the correct methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Go the extra mile to engage customers
DESIRED TRAITS:
- Native, or fluent English (an additional language would be an asset)
- The ability to multi-task while also prioritising and managing time effectively
- Customer oriented with the ability to adapt, and respond, to different types of characters
- Excellent communication, and presentation skills
- Passion for video games
- Basic IT and MS Office skills
WE OFFER:
- Casual, full time contract
- The ability to use your knowledge, of a foreign language daily at work
- The ability to gain experience in multi-lingual and multi-channel global support
- Training and development to help you achieve your potential
Do you want to take the challenge and start your career in the most dynamic industry of entertainment?
Join us today!