Spot On
Szczecin HR / Rekrutacja
Ta oferta pracy jest nieaktualna od 30 marca 2021. Zobacz aktualne

Technical Support with German B2 - Szczecin

Rekrutacja zdalna
Spot On Szczecin
4500 - 6000zł
Praca
Umowa o pracę

Job Description

We are looking for German speakers to join our Team. If your German level is B2 or higher, want to become part of a winning team and start a new career chapter, then this opportunity is for YOU.

Duties and Responsibilities

  • The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues.
  • Professional telephone, chat and Email support in solving customer problems.
  • Recognizing customer needs.
  • Participation in specialized training.
  • Understanding customer needs and assisting to solve the issue faced.
  • Building a good relationship with the customer while improving customer satisfaction.
  • Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.

Targeted Qualifications

Must-Have:

  1. Knowledge of the German language.
  2. German, starting B2 level.
  3. English, starting B1 level.
  4. Personnel culture and a positive attitude.
  5. Attention to details and problem-solving.
  6. Skills for efficient navigation of the internet.

Good To Have “It’s a plus”

  • Previous Customer Service/ Technical Support experience is a plus.

Interpersonal Skills

  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized & Punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits

  • Attractive Salary PLN 4500 – PLN 6000 Gross / Monthly
  • PLN 4500 Gross
  • + PLN 1000 Bonus “Based on customer feedback & No unexcused absence”
  • + PLN 500 Bonus “Based on performance – Task completion on-time, activities conducted, high performance, quality and quantity of interactions….etc ”
  • Technical training, soft skills training and Development Programs.*
  • Working Hours: Monday to Friday 09:00 – 17:30 – 1 hour break).
  • Private Medical Insurance & Sports Card.
  • Interesting and dynamic work environment in a dynamically developing international company.

This Job is an Office-Based job opportunity where the office will be located in Szczecin.

*Initial Training will be Delivered remotely – Training At Home.

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”

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