Spot On
Warszawa HR / Rekrutacja
Ta oferta pracy jest nieaktualna od 30 marca 2021. Zobacz aktualne

Tech Support Spanish & English C1 - US Market

Rekrutacja zdalna
Zdalnie w czasie COVID
Spot On Warszawa
do 7500zł
Praca
Umowa o pracę

Job Description

  • You will be Solving technical product issues and questions that our customers, resellers and personnel report to us.
  • You will communicate directly with different stakeholders using phone, ticketing system and remote tools
  • You will be Coordinating with different teams to solve issues in a timely manner
  • You will be required to keep customers happy with prompt responses and excellent communication
  • You will report product issues to development.
  • You will Perform “knowledge management” by creating instructions and articles of frequent issues and help in the training of support personnel

Benefits

  • Attractive Package - PLN 7500 Gross.
  • Paid Training.
  • Private Medical Insurance.
  • Sports Card.
  • Motivational Programs and Engaging Events.
  • Job Location: Warsaw.

Job Requirements

Must-Have:

  • Speak and write in Spanish C1
  • Speak and write in English C1
  • Strong hands-on experience in IT
  • Experience with Windows environments and their management
  • Experience in a customer service role
  • Background in technical support, software testing or application engineering.
  • Self-starter with excellent communication skills
  • Experience with technical problem solving
  • Technical studies like BSc or MSc in Information Technology, or equivalent, is required

Good To Have:

  • Experience with document/content management systems.
  • Performing knowledge management by creating instructions and articles for frequent Issues.
  • Experience with computer networks.
  • Experience with MS SQL databases.
  • Scripting and programming skills (VBScript, JavaScript, C++, C#, CSS, XML, JSON) open up opportunities towards implementations and advanced support.

Job Location: Warsaw.

Working Days/Hours: Supporting USA Clients - 14:00 to 01:00 - Monday to Friday

Shift Based

8 hours including one hour break.

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