Tech Support Spanish & English C1 - US Market

Job Description

• You will be Solving technical product issues and questions that our customers, resellers and personnel report to us.
• You will communicate directly with different stakeholders using phone, ticketing system and remote tools
• You will be Coordinating with different teams to solve issues in a timely manner
• You will be required to keep customers happy with prompt responses and excellent communication
• You will report product issues to development.
• You will Perform “knowledge management” by creating instructions and articles of frequent issues and help in the training of support personnel

Benefits

• Attractive Package - PLN 7500 Gross.
• Paid Training.
• Private Medical Insurance.
• Sports Card.
• Motivational Programs and Engaging Events.
• Job Location: Warsaw.

Job Requirements

Must-Have:

• Speak and write in Spanish C1
• Speak and write in English C1
• Strong hands-on experience in IT
• Experience with Windows environments and their management
• Experience in a customer service role
• Background in technical support, software testing or application engineering.
• Self-starter with excellent communication skills
• Experience with technical problem solving
• Technical studies like BSc or MSc in Information Technology, or equivalent, is required

Good To Have:

• Experience with document/content management systems.
• Performing knowledge management by creating instructions and articles for frequent Issues.
• Experience with computer networks.
• Experience with MS SQL databases.
• Scripting and programming skills (VBScript, JavaScript, C++, C#, CSS, XML, JSON) open up opportunities towards implementations and advanced support.

Job Location: Warsaw.

Working Days/Hours: Supporting USA Clients - 14:00 to 01:00 - Monday to Friday

Shift Based

8 hours including one hour break.