Support Engineer

Praca
Poznań
nie podano

Support Engineer

Location: Poznań

We are looking for a professional with experience in supporting systems in a cloud environment, preferably Google Cloud Platform and Azure as well as an excellent communicator who builds collaborative relationships with technical and non-technical partners.

Responsibilities:

  • Resolving/fulfilling incoming consulting desk incidents and requests (post service desk escalation) for Azure, Kubernetes and GCP
  • Actively contributing to the development of knowledgebase articles
  • Developing relationships with external clients to assess their technology and support needs
  • Addressing client technical and performance escalations
  • Investigating, troubleshooting, diagnosing and resolving technical issues related to Azure, Kubernetes and GCP
  • Communicating effectively (both verbal and written) with our customers and internal stakeholders
  • Embracing and promote continuous improvement efforts while providing feedback and input.

Essential Skills and Qualifications:

  • Good communication skills in English
  • Excellent organizational skills
  • Must possess a sense of urgency and passion for customer service
  • Strong written and verbal communications skills
  • Superb troubleshooting and analytical skills
  • Demonstrating the ability to address problems quickly
  • Ability to work independently with minimal supervision while focused on delivering results set forth by line leadership
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail
  • Good comprehension of Microsoft Azure Services or Google Cloud Platform

We offer:

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary with cafeteria benefits

Stay up to date with our website https://cognizantcareers.eu/pl_en.html for more suitable job offers.


If you are looking for similar positions and are interested with the company,

do not hesitate to send us your CV anyway.


You can help us find the right employee for further job offers.


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