Service Desk Specialist with Chinese

Responsibilities:

• Investigate, resolve and/or escalate of all tickets reported to the Service Desk
• Act as ticket owner and leads communication with requestor for ticket life cycle
• Achieve a high 1st level resolution rate w/ adequate documentation
• Initial assessment of the incident / service request
• Resolve in case possible and in line with internal procedures and personal authorization level
• Escalate to 2nd level / dispatch local onsite support in case physical intervention required
• Comply w/ procedures, segregation of duties and service levels
• Contribute to knowledge mgt.

Requirements:

• University degree
• Knowledge of IT Infrastructure components
• Basic business process knowledge
• Fluent English in speaking and writing
• Fluent Chinese in speaking and writing
• Clear service orientation
• Good communication / interpersonal skills

The Company Offers:

• Competitive salary
• Comprehensive benefits package (health insurance, training, etc.)
• Prestigious place to work with very good reputation
• Worldwide known brand
• Excellent employer image
• People and performance oriented culture
• Team spirit
• Experienced leaders and clear open-door culture
• Flat hierarchy levels and fast decision making (family company)
• Flexible working time planned with average of 40 hours / week and 8 hours / day
• Possibility to obtain performance-based yearly bonus