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Service Delivery Manager - Poland

Testronic Warszawa
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Praca
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When it comes to QA and Testing for games, VR, and film & television, you need considered solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.

The position you are applying for is an office based role. During the COVID -19 pandemic that is effecting many businesses around world , we have taken precaution to protect our employees and families.

During this pandemic and until further updates , this role will be remote based ( from your home, within Poland) and you will be supplied with the relevant equipment to carry out your role.  Once we have further updates , we will cascade accordingly and will return back to the office once safe to do so!

 

About the role

 

WE OFFER:

  • Independent position that creates the opportunity to implement your own ideas and solutions
  • Full-time job based on permanent contract with attractive salary and benefits
  • Social package (private medical care, sport card, yearly bonus)
  • Highly international and multicultural environment
  • Friendly and open work atmosphere

 

MAIN RESPONSIBILITIES:

  • Drive line management, support and mentor Project Management team
  • Monitor established metrics/KPI and follow up appropriately
  • Perform evaluation reviews in the annual ‘Appraisal’ processes and set performance goals for Project Management team
  • Ensure that internal policies and processes are followed
  • Identifying and implementing improvements to project management processes
  • Preparation and reviewing of reports
  • Support recruitment process

 

REQUIREMENTS:

  • Minimum 3 years’ experience as a (Senior) Project Manager in a QA environment
  • Understanding of revenue, margins, and financial considerations
  • Ability to interact and efficiently work with different departments and Project Managers
  • Ability to resolve complex problems and come up with solutions independently
  • Proactive attitude and focus on results
  • Exceptional use of standard business software applications (e.g. Microsoft Office)
  • Interest and understanding of the video games industry
  • Certification of project management methodologies would be an asset
  • Familiarity with console, mobile, PC, VR setup and settings would be an asset
  • Very good English written and spoken

 

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