Testronic Warszawa
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Responsibilities:

  • Respond to incoming tickets from players and provide them with a solution to their problems,
  • Give accurate direction and support to team leaders to facilitate the successful completion of the organization’s targets and performance goals,
  • Support all Player Support initiatives,
  • Identify potential lapses and loopholes in the organization’s player support department and recommend strategies that might yield better results,
  • Provide accurate, valid, and complete information by using the correct methods/tools,
  • Keep records of customer interactions, process customer accounts, and file documents,
  • Completing regular quality checks of the player support process,
  • Support and train the agents who need additional guidance. 

Requirements:

  • Min. 2 years of previous experience in the customer support sector,
  • Some knowledge or experience of working within a similar industry would be great but not essential,
  • Ability to influence and build rapport quickly with our customers,
  • Advanced English language skills,
  • Proficient MS Office skills,
  • Great interpersonal skills.

We Offer:

  • International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic,
  • Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career,
  • Fully remote job - you can work from any place within Warsaw, 
  • Informal and casual environment, far from corporate standards.
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Privacy Notice:

By submitting this application, you consent to the processing of your personal data by Testronic Sp z o.o. (Poleczki 21A, Warsaw 02-822) for the purposes of assessing your application for potentially suitable roles as described. You may withdraw your consent at any time. For more information, please refer to our privacy policy https://www.testroniclabs.com/privacy-policy/

Consent statement agreement question:

I understand and consent for my data to be processed in line with the Privacy Notice and Privacy Policy.

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