Responsibilities:
- Respond to incoming tickets from players and provide them with a solution to their problems,
- Give accurate direction and support to team leaders to facilitate the successful completion of the organization’s targets and performance goals,
- Support all Player Support initiatives,
- Identify potential lapses and loopholes in the organization’s player support department and recommend strategies that might yield better results,
- Provide accurate, valid, and complete information by using the correct methods/tools,
- Keep records of customer interactions, process customer accounts, and file documents,
- Completing regular quality checks of the player support process,
- Support and train the agents who need additional guidance.
Requirements:
- Min. 2 years of previous experience in the customer support sector,
- Some knowledge or experience of working within a similar industry would be great but not essential,
- Ability to influence and build rapport quickly with our customers,
- Advanced English language skills,
- Proficient MS Office skills,
- Great interpersonal skills.
We Offer:
- International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic,
- Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career,
- Fully remote job - you can work from any place within Warsaw,
- Informal and casual environment, far from corporate standards.
