Salesforce Administrator
Grafton Recruitment to zespół doświadczonych specjalistów w zakresie rekrutacji, którzy podchodzą do każdego kandydata w sposób indywidualny. Proces rekrutacyjny nie ogranicza się jedynie do znalezienia pracy; istotne jest również **dopasowanie** optymalnego miejsca zatrudnienia do umiejętności, osobowości oraz celów zawodowych kandydata.
W działaniach tych nie koncentruje się wyłącznie na kwalifikacjach zawodowych – uwzględnia także styl pracy oraz aspiracje. Dzięki temu możliwe jest znalezienie najlepszych ofert, które są zgodne z oczekiwaniami kandydatów.
Firma współpracuje z licznymi przedsiębiorstwami z różnych branż na terenie całej Polski, co stwarza szeroki wachlarz możliwości rozwoju kariery. Jej obecność w największych miastach, takich jak Warszawa, Poznań, Wrocław, Kraków, Katowice i Łódź, a także realizacja projektów w Trójmieście, umożliwia skuteczne działania na rzecz zarówno kandydatów, jak i pracodawców.
W Grafton Recruitment kładzie się duży nacisk na komunikację, rozwój oraz wellbeing. Zespół angażuje się w budowanie ścieżki kariery kandydatów, oferując profesjonalne wsparcie na każdym etapie procesu rekrutacyjnego.
>Support Tickets and User Triage:
- Serve as the first line responder for Salesforce tickets with clear service level targets for response and resolution
- Triage requests, confirm scope and priority, reproduce issues, and gather logs, screenshots, and record links
- Resolve common user issues including access, profiles, permission sets, page layouts, list views, validation errors, reports, dashboards, and basic data updates
- Document steps to resolution, root cause, prevention recommendations, and any workarounds in the ticketing system
- Escalate complex issues with precise reproduction steps, expected and actual results, and business impact
- Create and update knowledge base articles, quick guides, and how to content
- Monitor queues, communicate status and next steps, and close tickets with clear notes and user confirmation
- Analyze ticket trends, propose small enhancements to reduce recurring issues, and provide regular summaries of volumes and themes
Core Administration:
- Create and maintain users, permission sets, profiles, role hierarchy, and login access policies
- Manage page layouts, Lightning record pages, compact layouts, list views, and app visibility
- Build and maintain reports and dashboards for Sales, Support, and Operations
- Administer queues, assignment rules, escalation rules, and basic case management
- Support release readiness, sandbox housekeeping, and change tracking under senior guidance
- Follow established governance standards, documentation templates, and naming conventions
Configuration and Basic Automation:
- Configure custom fields, picklists, formula fields, record types, page layouts, and Lightning record pages
- Build simple Flows for straightforward automation such as field updates, defaulting values, and simple screen flows that follow established standards
- Retire remaining Workflow Rules and Process Builder items under senior guidance
- Create validation rules and duplicate management rules aligned to data standards
Data Quality and Operations:
- Execute data imports and updates using approved tools with templates, pre validation checks, and post validation reports
- Maintain data hygiene through deduplication, picklist standardization, and exception reports
- Assist with integration monitoring tasks and escalate errors with clear context
CPQ Support preferred:
- Assist with product, price book, and rules updates following documented procedures
- Support quote line troubleshooting and template adjustments
- Create CPQ focused reports and dashboards
- Escalate non standard CPQ configuration changes to senior admins or developers with detailed reproduction steps
Agile Collaboration:
- Participate in backlog refinement, sprint planning, daily standups, and retrospectives
- Translate tickets into user stories with clear acceptance criteria and test steps
- Deliver small enhancements within sprint commitments and keep documentation current in the ticketing system
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- Three to four years of hands on Salesforce administration experience
- Salesforce Certified Administrator required or obtained within the first three months
- Experience supporting users through a ticketing system with defined service levels
- Working knowledge of Lightning Experience, core Sales Cloud or Service Cloud features, and basic Flow building
- Familiarity with Salesforce CPQ preferred
- Understanding of Agile practices and collaboration in English
- Proficiency with data tools such as Data Loader and managing CSV templates
- Strong troubleshooting, communication, and documentation skills with the ability to collaborate across time zones
- Competitive Health Benefits (with dental care)
- Paid Time Off for Volunteering and for Your Birthday
- Purchasing required software and literature by employee's request
- Opportunities for Career Growth and Advancement