HCL Poland
Kraków IT
Ta oferta pracy jest nieaktualna od 20 marca 2021. Zobacz aktualne

Quality Specialist with French & English

Rekrutacja zdalna
Zdalnie w czasie COVID
HCL Poland Kraków
Nie podano

Your responsibilities

  • Daily audits and analyses followed by coaching and feedback
  • Publishing dashboard and trends of audit/analysis-weekly/monthly
  • Tracking agents’ progress
  • Developing briefings basis common findings from audits/analysis fortnightly
  • Coming up with Process Level Improvement along with taking those to closure
  • Weekly/Monthly Technical Audit and CSAT review calls
  • Contributing to process level improvements with output

Our requirements

  • Good communication and conversation skills (both verbal and written)
  • Fluent French and English (min B2)
  • Great presentation skills
  • Personal dedication to providing high quality service. Ability to finish what is started is a must
  • Desire to reinforce HCL’s values and methodology
  • MS Office and Excel knowledge
  • Strong process knowledge of SD with minimum 2-3 years of experience

What we offer

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.

By applying you provide consent for:

  • your personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
  • your personal data included in the application to be processed by HCL Poland Sp. z o.o. for the purposes of future recruitment processes.

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