Player Support - Quality Assurance Lead

Testronic Warszawa
Nie podano
Praca, Praktyki, Staż
Umowa o pracę
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Key responsibilities

  • Performing evaluations of quality checks done by others (evaluate the evaluator);
  • Act as a mediator for quality checks who are disputed by the agents
  • Setting up quality scorecards and modifying existing ones, when needed
  • Setting up/modifying the list of randomly sampled tickets to be evaluated
  • Setting up internal and external calibrations, moderating and reporting on them
  • Act as client-facing quality-related point of contact, together with the project lead
  • Reporting to the project leads & project manager on quality trends, issues spotted, evaluations performed by the ALS, etc.
  • Own the self-QC process (self-evaluations done by the agents)

What you will NOT be doing:

  • Evaluating the agents,
  • Manage the user base on the platform.

Requirements:

  • Minimum 1 year of experience in a similar role,
  • Native or fluent English
  • Deep knowledge of quality assurance techniques and methodologies.
  • Proactive attitude and focus on results,
  • Comfortable presenting data to both internal & external stakeholders.

We offer:

  • Full-time contract.
  • Attractive salary based on skill level and experience. 
  • Team of like-minded people.
  • Stable employment and professional growth in an international environment.
  • Internal career opportunities.
  • Online training platforms and workshops to level you up.
  • Private medical care.
  • Multisport card.
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By submitting this application, you consent to the processing of your personal data by Testronic Sp z o.o. (Poleczki 21A, Warsaw 02-822) for the purposes of assessing your application for potentially suitable roles as described. You may withdraw your consent at any time. For more information, please refer to our privacy policy https://www.testroniclabs.com/privacy-policy/

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