Player Support Professional with Korean

About Testronic

When it comes to QA and Testing for games, VR, and film & television, you need considered solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.

The position you are applying for is an office based role. During the COVID -19 pandemic that is effecting many businesses around world, we have taken precaution to protect our employees and families.

During this pandemic and until further updates, this role will be remote based (from your home within Warsaw, Poland) and you will be supplied, with the relevant equipment to carry out your role. Once we have further updates, we will cascade accordingly and will return back to the office once safe to do so!

KEY RESPONSIBILITIES:

• Handle customer complaints via online channels (i.e. chat, email)
• Provide appropriate solutions and alternatives, follow up to ensure resolution
• Identify and assess customer needs, to achieve satisfaction
• Build sustainable relationships, and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the correct methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers

REQUIREMENTS:

• Fluent English
• Good quality of written Korean
• The ability to multi-task while also prioritising and managing time effectively
• Customer oriented with the ability to adapt, and respond, to different types of characters
• Excellent communication, and presentation skills
• Passion for video games
• Basic IT and MS Office skills

WE OFFER:

• Casual, full time contract
• The ability to use your knowledge, of a foreign language daily at work
• The ability to gain experience in multi-lingual and multi-channel global support
• Training and development to help you achieve your potential

Do you want to take the challenge and start your career in the most dynamic industry of entertainment?

Join us today!