Bydgoszcz Telekomunikacja

Junior Technical Support Specialist

Nokia Bydgoszcz
Nie podano

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Cloud and Network Services

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Product Support Policy Controller

The Product Support Policy Controller team is seeking highly motivated individuals to join our elite group in supporting Nokia's cutting edge Policy and Charging Rules Function (PCRF) platform, the Nokia Policy Controller.

The Technical Care Specialist provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will:

  • Work effectively in a mixed environment and use best practices and knowledge of internal or external business issues to improve products or services
  • Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and take a new perspective
  • May lead technical projects with manageable risks and resource requirements or small teams
  • Identify, reproduce and characterize defects and collaborate promptly with R&D teams for fixes
  • Participate in complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
  • Interact with customer for complex cases, provide workarounds, etc.
  • Ensure SLAs are met for escalated cases
  • Lead the Root Causes Analysis (RCA) analysis and report creation for Outage cases
  • Comply with the requirements as per the emergency process role and ensure quick recovery for issues categorized as critical outages and code red
  • Support technical activities in early product phases (releases, pilots, trials and early projects)
  • Create and approve knowledge articles (author, reviewer, approver, coach)
  • Communicate internally and externally with customers, R&D and 3rd party vendors
  • Create technical documents and guidelines
  • Perform system level product competence training and knowledge transfer across teams
  • Participate in 24x7 On Call Rotation duties

Your skills and experience

You have:

  • At least 2 years’ experience in Enterprise-level Software Support or related field, with Bachelor’s degree or equivalent experience
  • Strong hands-on experience in troubleshooting software and network problems
  • Proficiency with Linux operating systems

It would be nice if you also had:

  • Familiarity and comfort working with virtualized platforms/VNF
  • Knowledge of database technologies, specifically NoSQL
  • Knowledge of wireless/wireline protocols (Diameter/RADIUS) and architecture (LTE/5G)
  • Experience with scripting and scripting languages at a Linux level
  • Experience using/developing an API (XML, HTTP/s, SOAP)
  • Knowledge of IP networking and routing protocols
  • IP certifications (NRS/CCNA etc.)

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Specific to our team:

  • We are strongly positioned to support upcoming 5G technologies, especially the PCF Network Element. Candidates can look forward to in depth training and enablement for 5G


In addition to the locations listed on the job opening, qualified candidates within Poland, Nokia site or virtual, will be considered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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