Junior Support Specialist

About role

The customer’s success is the key interest of every successful company. If your customer is not successful then how can you be?

That’s why the role of Junior Support Specialist within the Customer Success Team is crucial for the company and requires a motivated, can-do attitude. If you’re looking for a lot of learning, multitasking, never being bored at work framed within a supportive, cooperation driven team, this is the job for you!

Key Responsibilities

• Providing 1st line of multi-channel technical support to clients of our tracking platform - Voluum. Main channels are:
• - Ticketing system (emails)
• - Live chat
• - Skype
• Handling billing and payments requests from our customers
• Resolving chargebacks and VAT issues of our clients
• Cooperating closely with Customer Success, Account Management and Sales teams

Requirements

• Fluent English, both written and spoken
• Ability to work in the afternoon hours
• A positive “can-do” attitude
• Organised and dedicated with a strong work ethic
• A basic understanding of Internet marketing
• Willing to learn and constantly improve skills and knowledge
• Providing excellent customer service, even under high-load

Nice to have

• Internet marketing - understanding of ecommerce and affiliate programs
• Operating in additional languages: Russian, Spanish