Junior Collections Specialist with Russian and English

Accenture  is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

What will you do:

• Contact customers by phone and other tools to ensure timely payment of all invoices

• Being proactive to ensure an overdue situation does not occur

• Develop and maintain professional relationships with internal and external clients

• Promptly provide customer payment remittances to Accenture s cash applications team

• Build reports liaised with client processes and procedures

• Meet weekly monthly collections targets and all SLA s

• Raise to management dispute information to a high degree of quality as required in accordance with the established policy

• Produce monthly statements to send to customers in line with client s processes

• Record all collections activities in a consistent manner as per client processes

• Ensure that the collection processes followed are in adherence to the procedures

What we expect from you:

• Strong communication skills

• Proficiency in English and Russian (min. B2 level)

• Analytical skills and ability to work with a large amount of data

• Curiosity to dig deeper for root causes of certain issues

• Ability to build and maintain relationships with different stakeholders to resolve issues in a timely and regular manner

• Previous exposure to an international client environment would be an asset

• Availability to work in a 50/50 hybrid mode in Warsaw office

What can we offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.

• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  

• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

• Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.