HCL Poland
Kraków IT
Ta oferta pracy jest nieaktualna od 20 marca 2021. Zobacz aktualne

IT Specialist (L2 Support) with Spanish

Rekrutacja zdalna
Zdalnie w czasie COVID
HCL Poland Kraków
Nie podano
Praca

Your responsibilities

  • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
  • Create and administer LAN accounts, Global Groups, email accounts for new users
  • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
  • Standardize network resources as per client requirements and grant permissions on them
  • Set up servers as per the client standards and grant permissions on them
  • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
  • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures

Our requirements

Soft Skills:

  • Good communication and conversation skills (both verbal and written)
  • Fluent Spanish and English (min C1), any other European language nice to have
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to ensure high level of customer satisfaction and acceptance
  • Personal dedication to providing high quality service. Ability to finish what is started is a must
  • Desire to reinforce HCL’s values and methodology
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

  • Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)
  • Understanding of ITIL processes
  • Experience in UNIX/Mac environment
  • Working knowledge of ticketing system for incident management
  • Ability to define processes and implement them as per need
  • Ability to conduct Root Cause Analysis
  • Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
  • Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
  • Knowledge of VPN and remote dial-in users
  • Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS, OS X
  • Knowledge of ITSM ticketing tools (e.g. Remedy, HP Service Center, Peregrine Service Center, SNOW)

Years of Experience:

  • Total: 3-4 years of higher education (B.Sc. or diploma)
  • Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems
  • Certification Requirements:
  • MCP/MCSE/MCSA preferred
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Soft Skills:

  • Good communication and conversation skills (both verbal and written)
  • Fluent Dutch and English (min C1), any other European language nice to have
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to ensure high level of customer satisfaction and acceptance
  • Personal dedication to providing high quality service. Ability to finish what is started is a must
  • Desire to reinforce HCL’s values and methodology
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

  • Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)
  • Understanding of ITIL processes
  • Experience in UNIX/Mac environment
  • Working knowledge of ticketing system for incident management
  • Ability to define processes and implement them as per need
  • Ability to conduct Root Cause Analysis
  • Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
  • Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
  • Knowledge of VPN and remote dial-in users
  • Knowledge of Active Directory, Exchange 2003/2007, Windows operating systems (servers: Windows 2000, Windows 2003, Windows 2008; clients: Windows7, Windows Vista, Windows XP, Windows 2000), Mac OS, OS X
  • Knowledge of ITSM ticketing tools (e.g. Remedy, HP Service Center, Peregrine Service Center, SNOW)

Years of Experience:

  • Total: 3-4 years of higher education (B.Sc. or diploma)
  • Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems

Certification Requirements:

  • MCP/MCSE/MCSA preferred
  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.

By applying you provide consent for:

  • your personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
  • your personal data included in the application to be processed by HCL Poland Sp. z o.o. for the purposes of future recruitment processes.

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