LeanSourcer
Kraków HR / Rekrutacja
Ta oferta pracy jest nieaktualna od 30 sierpnia 2021. Zobacz aktualne

IT Analyst with German & English

Rekrutacja zdalna
LeanSourcer Kraków
6500 - 9000zł
Praca

For our client, we are looking for candidates for the position of Customer Service Representative German Language / Analyst with German & English

Help advertisers improve returns via technical implementation and consultation that includes setting up campaigns and tracking tools and best practice sharing 

Duties: 

Place outbound / receive inbound calls - Assist advertisers in code implementation/campaign setup - provide relevant and effective solutions & create memorable experiences 

Responsibilities:

  • Shift and schedule adherence 
  • Timely follow-ups and schedule callbacks to customers where necessary 
  • Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments/tasks 
  • Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships. 
  • Display expertise thorough understanding of products and processes. 
  • Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process. 
  • Escalate problems/issues to the Supervisor / Technical Experts when warranted. 
  • Meet QA/QC requirements and other key performance metrics. 
  • Proactive communication with advertisers and stakeholders. 
  • Strict adherence to company policies and processes. 
  • Effective use of tools. 

Competencies:

  • Customer Success - Doing the right thing for customers. 
  • Consulting - Analyze, interpret and advise in order to help Client /customers to make the best possible choices and provide solutions to meet their strategic goals. 
  • Delivering Results - Maintaining a high level of commitment to personally getting things done 
  • Quality Focus - Promoting and maintaining high standards of quality at work. 
  • Customer Service - Recognizing and understanding customers ‘needs and delivering in a manner that exceeds customers' expectations. 
  • Functional Acumen - Having the skills, knowledge, and abilities necessary to be effective in the specific functional content of a job. 
  • Policies, Processes, And Procedures - Following organizational procedures and guidelines to accomplish objectives. 
  • Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organization. 
  • Planning And Organising - Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. 
  • Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. 
  • Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work.


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