Intern in Customer Service Team

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.

As an intern you will get to work with a variety of our staff, while working on real projects that will help us grow. 

We will need your support in:

• Performing root cause analysis on customer issues leading to resolution (IoT area);
• Solve customer complaints as a priority within agreed time and with highest quality;
• Initiate and coordinate communication with different interface partners on complex topics till final resolution;
• Update client knowledge base with ready solutions
• Support in finding similar error patterns and fields for improvement

What do we expect from you?

• Being during the studies;
• We seek talented employees who crave learning new skills and aren't afraid to tackle multiple tasks;
• Experience in working with Microsoft Office is a must;
• Good English (spoken and written), C1;
• Good communication skills and proactive attitude.

What Can we offer:

• Induction training on the process and customer requirements at the beginning of employment;
• Support of more experienced colleagues in case of more complex and difficult complaints and issues;
• Civil contract;
• Flexible working hours on civil contract, 30 hours per week are required on average each week as a minimum. After initial training some working hours will be possible on the weekends. During vacation season (if desired) working hours might get extended.
• Your working time will be adjusted to the requirements of your study (if you are still the student). We will ask you when you would like to work, and we will adjust your working schedule to it;
• Strong team work in a professional and multinational environment; 
• Opportunity to gain various skills and experience, together with highly marketable specialist expertise in their chosen areas; 
• Opportunity to improve your technical vocabulary and problem solving skills;
• Gaining knowledge on customer support in automotive industry.
• Chance to become more tech-savvy.
• Dynamic working environment.