Back office operations support, exception management, investigate / resolve system errors,
Allocate tasks to internal teams as per requested by the customer,
Provide support to UW (e-mail / chat) & resolve their queries on products / offerings,
Lead system stop and provide approval as per company guidelines,
Handle policy issuance / maintenance activities,
Communicate with customer (e-mail / chat) & process their requests in systems,
Communicate (phone / e-mail) with vendors / partners to solve their queries,
Contact other insurance companies to seek prospect’s existing insurance details,
Maintain customer records in internal systems,
Interaction with internal teams like products / claims over emails,
To carry out other functions and responsibilities settled by the Employer.
Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
Perform all tasks in compliance with Genpact internal policies, procedures.
Successfully graduating the training plan dedicated to the position and the tasks.
Very good knowledge of Danish, minim B2.
Communicative level of English.
Professional experience in Care or Non-Life insurance processes / Customer Service / Policy Admin / sales support experience (not mandatorily)
Understanding of the culture of the serviced country.
Candidate is open and skilled in using one's interpersonal style to meaningfully understand and interact with others.
Professional, emotionally mature and ethical, good interpersonal skills and ability to work well with a broad range of personality styles and types.
Ability to handle pressure
Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas.
Willing to learn and use new procedures and technologies.
Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and positive relationships.
Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer.
Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
Very attentive and active listener. Cultivates open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.
Good MS Office (especially MS Excel) knowledge.
High School graduate at least.
Familiarity with ERP systems.
What we can offer
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional tranings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
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As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process.
It is the candidate’s absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.