HR Service Associate

Pracodawca:

Manpower

Opis stanowiska:

Recruitment for: We are seeking a skilled HR Services Associate to join our client`s team. This role involves handling Tier 1 and Tier 2 HR service processes across EMEA, resolving complex queries, and supporting special projects. The ideal candidate will demonstrate sound judgment, attention to detail, and a deep understanding of HR systems and lifecycle processes. Location: hybrid work model – 2/3 days per week from the Warsaw office Salary: 70 – 90 PLN/h + VAT B2B or employment contract 9000 – 11000 PLN/ Month Start Date: ASAP Lenght of project: 6 months

Zadania:

• Executes all EMEA Tier 1 and Tier 2 employee lifecycle change processes and additional EMEA Tier 2 processes, such a Payroll, Benefits, Compensation and leave of absence
• Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
• Understands trade-offs and when to escalate
• Is a skilled specialist at recognizing and providing solutions to employee questions
• Manages EMEA Workday data and files, ensuring accuracy, completion, and that all are up-to-date
• Reacts quickly to Workday updates and ensures data accuracy
• Provides standard reporting to HR stakeholders and line manager-
• Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
• Handles sensitive and/or complex queries
• Has a specialized understanding of programs and EMEA COE processes
• Able to answer EMEA COE type queries, guide line managers and employees to relevant information and escalates if appropriate
• Able to handle complex EMEA COE processes, related to leave of absence
• May help in EMEA COE process design and project support
• Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
• Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
• Understands and executes on SLA and KPI's and helps distribute cases
• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
• Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
• Ensures data accuracy and integrity with all transactions, communications and stakeholder support
• Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.
• Expected to participate in leave of absence projects for varying size
• Expected to participate translations, as needed

Wymagania:

• High school diploma/GED required
• 4+ years of related experience, or equivalent experience preferred
• Languages: Polish, English. Any other language is preferrable
• Microsoft office (Word, Excel)
• Clear understanding on how sickness, parental, paternity, maternity, special leave works
• Experience in Workday and managing leave and absence system for various EMEA countries preferrable
• Excellent Attention to details

O pracodawcy:

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku funkcjonuje od 2001 roku i obecnie posiada niemal 35 oddziałów w całym kraju. Jej celem jest otwieranie przed kandydatami nowych możliwości oraz pomoc w znalezieniu pracy, która odpowiada ich kwalifikacjom i doświadczeniu.

Kontakt z firmą jest bezpłatny; można zyskać profesjonalne doradztwo oraz dostęp do ofert pracy dopasowanych do indywidualnych potrzeb.