Who we are?
Computacenter is a leading independent provider of IT infrastructure services, with about 16.000 employees worldwide. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
What can we offer to you?
As a future member of CC Poland you will have the opportunity to:
- Use and improve your language knowledge
- Participate in trainings and talent programmes
- Go through a professional and personal development
- Work in a fun and diverse atmosphere
About the role…
We are setting up a new team for the Group Delivery Back Office team in Poland to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.
We are looking for junior Employees and we can also offer positions for more experienced Colleagues.
Your tasks will be to...
- Gather information through relevant business systems/tools.
- Advise and provide support to customers to satisfactorily resolve queries.
- Understand the nature and urgency of resource, what exaclty the customer requires and schedule them accordingly.
- Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
- Scheduling services / organize resources to the partners to meet SLA’s
- Prioritise your own workload to ensure that deadlines and customer requirements are met.
You are the ideal candidate if you have....
- Fluency in German and English
- Good working Knowledge of Microsoft Applications, any experience with ticketing tool could be an advantage
- The ability to plan & organise your own& others workload
- Proven experience of high standards of customer service
- Good administrative experience
- The ability to ensure accuracy of data, provide data for reporting and processing of information.
- Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.
Do you have any questions? Then feel free to contact ALEKSANDRA.PIASECKA@COMPUTACENTER.COM!