Customer Support with Portuguese

Your responsibilities

• Quickly learn and build expertise in new processes and technical applications, including proprietary, simplified programming and configuration languages.
• Build expertise on a wide variety of products through thorough research and analysis of data from multiple channels. Identify and correct problems in the knowledge repository, and use a variety of configuration tools to improve the presentation of product data.

Our requirements

• C1 reading and writing fluency in English and Portuguese
• A Bachelor’s degree preferred with a strong academic record. Masters degree a plus. background in Computer Science or Programming a plus.
• Experience in technical writing, product documentation, information management, or market research will be an asset.
• Strong computer and Internet skills and natural comfort with technology. Ability to learn technical processes quickly and thoroughly.
• Intellectual curiosity, along with excellent research, fact-finding, analytical, and independent problem solving skills.
• Strong written communication skills with experience and a keen editorial sense for creating high quality, customer-facing materials.
• Action-oriented, efficient, highly organized, and detail-oriented with demonstrated ability to drive multiple projects to completion and deliver high-quality results on tight deadlines with minimum guidance.
• Adaptable, flexible, and capable of working both independently and with teams in a dynamic, fast-paced environment.
• Experience with online shopping.
• Ability to use editorial skills to organize information, write, and publish high-quality online content, according to requirements regarding order, clarity, conciseness, style, and terminology. Edit, standardize, and suggest changes to materials prepared by others.

What we offer

• Life insurance
• Private health insurance
• MultiSport Card
• Clear career path in a growing multinational organization