Customer Support Specialist with German

For our client, we are looking for candidates for the position of Customer Support Specialist with German.

Your responsibilities:

• Daily contact with the customer by telephone and mail
• Travel consultancy through system
• Assisting travelers during unexpected travel difficulties
• After-sales service of customer inquiries, e.g. cancellations, complaints
• Introducing process improvements.

Requirements:

• Experience in the customer service area
• Fluent knowledge of German (min. C1)
• English min. B2
• University degree (bachelor/master)
• Three-shift work: Weekdays: 6:00-14:00, 14:00-22:00, 22:00-06:00, Weekends: 9:00-17:00 or 10:00-18:00
• Two working weekends per month

What do we offer:

• Work in a successful well-organized international organization
• The possibility of using German on a daily basis
• Full-time employment contract
• Attractive benefits
• Professional trainings & development
• Working in modern and friendly environment
• 100% remote work model (office is in Warsaw)