Customer Success Management Senior Analyst with English

About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operationscenters. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders,partnersand communities. Visit us at accenture.com. 

In today’s business environment, growthisn’tjust about buildingvalue—it'sfundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—onethat'sanchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent,dataand intelligence to redefine their operating models. 

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Customer SuccessRepresentative 

Key Essentials:  

• Assistclients in post-sale onboarding, productutilization, and pursue contract renewal/expansion opportunities 

• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation 

• Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed 

• Act as the dedicated subject matter expert,demonstrateknowledge of product portfolio for clientutilization 

• Partner with client to understand their strategic and tactical goals to produce new pipelineinexisting accounts  

• Engage with existing medium to large customers in onboarding or steady state, or transformational phases 

• Work with end-users, operational, business, and financial decision makers 

Basic Qualifications:

• Minimumof4years’experience in sales oraccount management 

• Language(s) Required:EnglishX- minimum level C1required. 

Preferred Qualifications:   

• Bachelor’s degree   

• Utilisation of interpersonal skills to communicate and foster positive business relationships  

• Deep understanding of customers’concerns and the ability to troubleshoot as needed  

• Experienceworking with CRM systems and ability to surface sales/process/technical insights from customer conversations 

When applying please enclose the below statement: 

“I hereby consent to the processing of my personal data by Accenture sp. zo.o.with its registered seat in Warsaw (00-121), atul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that Iprovidemy personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.” 

“I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. zo.o.with its registered seat in Warsaw (00-121), atul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that Iprovidemy personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.” 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.