Customer Service with German

Your responsibilities:

• Be the primary interface on a day-to-day basis with direct account responsibility for customers
• Carry out contract reviews on orders / schedules
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Review, action and issue all relevant order related reports
• Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
• Proactively perform quote follow up

What your background should look like:

• Experience in Customer Service desired
• Fluency in English and German (at least C1 level)
• Good time management and ability to prioritize tasks
• A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries
• Multitasking out of the box thinker with a positive attitude, able to listen and being patient
• Problem solving skills as well as negotiating skills are necessary to succeed
• Success-oriented, open-minded, organized, resilient even in stressful situations
• Ability to work on a hybrid model (office is located in Kraków)

What our client offers:

• Private medical healthcare for you and your family
• An attractive package of extra benefits of your choosing
• Fresh fruit and delicious coffee
• Flexible working hours
• Modern and comfortable office with a chill-out zone
• Additional day off for your birthday
• Work in a team where a good atmosphere and team spirit is one of the greatest values