Help advertisers improve returns via technical implementation and consultation that includes setting up campaigns and tracking tools and best practice sharing
Place outbound / receive inbound calls - Assist advertisers in code implementation/campaign setup - provide relevant and effective solutions & create memorable experiences
- Shift and schedule adherence
- Timely follow-ups and schedule callbacks to customers where necessary
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments/tasks
- Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships.
- Display expertise thorough understanding of products and processes.
- Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process.
- Escalate problems/issues to the Supervisor / Technical Experts when warranted.