Customer Service Representative with Mandarin - Contact Center
Key activities
- Managing customers’ business needs over the phone
- Processing customers’ requests and updating data in the computer systems
- Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
- Helping with the implementation of our Sales and Marketing Plan
- Generating innovative ideas and solutions that will improve customers satisfaction
- Contributing to projects in various departments outside of regular responsibilities
- Assisting other team members to leverage and develop their capabilities
Profile we look for
- Enthusiastic, communicative people that are willing to support our customers
- With excellent knowledge of Mandarin and English
- Knowledge of additional European language would be a huge plus
- Not afraid of facing new challenges or opportunities
- With enthusiastic approach to team work and focus on internal and external customers
- Knowledge of MS Office applications, especially Excel and PowerPoint is needed
- First working experience would be an asset for us
What we offer
- Attractive office location near Krakow City Center (Opolska street)
- Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
- International team environment
- Benefits: Private medical care, MyBenefit, Life insurance
- Fresh fruits & snacks
- Employee training (induction training, “Amway University” portfolio, language training, professional certification)
- Product discount
- Relocation package for candidates outside Poland
How to apply
If you are interested in this job, please send your application via "Apply" button.