Customer Service Professional with Swedish

 About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation 

To learn more, visit www.sitel.com or join the conversation on Facebook, and LinkedIn.

Come and work with us.

Sitel Poland successfully operates for over 18 years now and the local team consists of more than 1300 dedicated colleagues.

About 93% of our management team started their career at Sitel as Customer Service Professionals.

Job Summary

In everyday life, we are in contact with 22 different cultures and we communicate with our clients in 16+ different languages.

At Sitel Poland, we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees. 

We take care of you, your progress, and make sure that you have the right conditions to deliver the best results. And subsequently, we expect that you give it your best at all times. 

Summary of primary job responsibilities:

Working in partnership with our Clients, we are looking to grow our SWEDISH team of expert Customer Service Professionals. With full training provided, you will support customers who are having challenges and are contacting us via phone, email, or chat. On this position, you will be responsible for technical support to users of global IT equipment brand. Delivering a world-class customer experience is key, and as part of this, you will offer eligible customers the best service.

Your tasks will be to:

• Committed to driving customer satisfaction
• Have the ability to multi-task, problem solve and are detail-oriented
• Enjoy working with a team as well as independently
• Maintain received information properly in the system

Primary Job Responsibilities

Your skills:

• speak excellent Swedish (min. C1 level)
• speak good English (min. B2)
• are a positive spirit with host of self-motivation
• know all the secrets of Windows and MS suite
• mastered the art of interpersonal communication
• love both teamwork and individual tasks

Sitel Poland offers you:

• Social package including: additional healthcare insurance 
• To join a young and dynamic team in multinational environment
• Opportunities for long-term professional career