Customer Service Professional – Italian speaker

Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.

KEY RESPONSIBILITIES:

• Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
• Process consumer orders, providing information to enable cross selling and upselling of products
• Provide reports, resolve technical queries and undertake associated administrative activities
• Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
• Provide a “High-Touch” consumer service to our customers

SKILLS AND EXPERIENCE:

• Fluency in Italian (min. C1 level)
• Higher advanced/ fluent level in English
• ABILITY TO WORK FROM HOME IN POLAND
• Excellent communication skills both written and verbal
• The desire to exceed expectations and ability to take ownership of issues
• The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
• Previous experience and knowledge of systems and liaising with suppliers
• Ability to handle difficult situations and tasks
• Computer skills (MS Office) 

YOU GET:

• Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
• Rest: we subsidize the holiday
• Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
• Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
• Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
• CSR- we care not only about ourselves. We are happy to help those in need.
• Language Course- you don't speak Polish? Join us and sign up for the lessons we organize.

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”

Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporation's privacy policy (available at www.sitel.com).