Tagvenue Poland
Łódź Internet / e-Commerce
Rekrutacja zdalna
Zdalnie w czasie COVID
Tagvenue Poland Łódź
Nie podano
Praca
Umowa zlecenie

We are Tagvenue - one of the world’s fastest-growing online platforms that enables our customers to find the best possible venue for their events with over 8,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, and Singapore. In 2020, we launched a new product - Tagvenue Virtual - a video platform that provides a variety of interactive games that can be played by remote teams. 

Our main office in Kraków, Poland is a multicultural hub focused on constant development. Currently, we’re hiring a Customer Delight Expert to join our Customer Support team.

ABOUT THE ROLE:

As a Customer Delight Expert, you will help us connect our customers with perfectly matched venues to shape their unforgettable events. Your key responsibilities will include:

  • Providing excellent customer service both via email and over the phone
  • Identifying and handling problematic cases (eg. potential fraud)
  • Maintaining customer records and updating account information
  • Checking with our venue partners if they meet customers requirements
  • Maintaining and enforcing marketplace policies
  • Proactively contributing to the Team’s targets

WHAT YOU NEED TO SUCCEED:

  • Experience in providing customer support, preferably in tech companies 
  • Ability to communicate effectively in English (C1 level)
  • Strong communication skills and excellent phone manners
  • Focus on results and a strong work ethic
  • Customer orientation - you go above and beyond to provide the best customer experience
  • Ability to get things done timely and with exceptional attention to detail

WHY YOU’LL LOVE WORKING AT TAGVENUE:

  • Opportunity to work with customers from different markets
  • Constant learning culture among sharp and passionate people who read books, attend & speak at conferences, with unlimited book allowance to support your personal growth
  • A choice to work 100% remotely anywhere in Poland or, if you prefer, from our office in Kraków
  • Competitive salary + performance-based bonus 
  • Supportive team - you will receive training and mentoring from your experienced colleagues
  • Unique company culture - we’re creating a place where learning never stops, ambitious projects get delivered, and you’re empowered to take ownership of your own work
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