Customer Care Specialist with Lithuanian language

Our requirements:

• Fluency in Lithuanian is a must
• Polish or English as an additional language - B1/B2
• Excellent written and communicational skills, active listening skills
• Problem-solving ability
• Basic knowledge of electronical devices.
• Assertiveness and determination
• Ability to deal with stressful situations such as talking with demanding clients or performing tasks under time pressure

Your responsibilities:

• Dealing with inbound calls according to the script and procedure
• Dealing with chat, e-mails, and posts in social media
• Handling customer complaints, log cases in the system
• Update cases up to date in the system, work with follow-ups
• Providing information about client's products, services, company
• Contacting with different departments, specialists (from the client's side) to resolve the customer issue

What we offer:

• A possibility to be in constant use of the languages you know and keeping them on a fluent level
• Additional benefits include medical healthcare, life insurance, and a sport-card.
• Full training and necessary equipment.
• Possibility to work in an international environment.
• Opportunity to development and promotion inside company
• Opportunity to work from home (WAHA)