Customer Care - Process Associate - German

Ta oferta pracy jest nieaktualna od 18 stycznia 2021. Sprawdź aktualne oferty.
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  • Response to customer inquiries via e-mail, telephone, fax or system
  • Order processing in customer service systems which includes orders entry
  • Service administration
  • Billing inquiries which includes price quotations, price checks and item quantity
  • General administration which includes customer files and sales contracts maintenance.
  • Assist with adherence to ISO standards and requirements; prepare reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
  • Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements.
  • Provides ad-hoc support to internal and external partners.
  • Perform tasks requested by the manager to reach team objective or the company’s objectives based on needs.
  • Perform all tasks in compliance with Genpact policies, procedures.
  • Efficiently graduating the training plan dedicated to the position and the tasks.


  • Good communication skills (in writing and speaking) of German, minim B2;
  • Good level of English minim C1.
  • Work experience in customer service environment.
  • Genuine interest in working in a service environment and acquiring technical knowledge.
  • Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
  • Identifies and analyzes problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer dedication through customer feedback, follow-up and positive relationships. Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer.
  • Understands the goals of the organization and achieves results-oriented individual goals that are consistent with overall Company goals.
  • Very attentive and active listener. Develops open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.
  • Very good knowledge of Microsoft Office for work purposes esp. Outlook also Internet Explorer. Familiar with e-mail and intranet.
  • Professional, emotionally mature and ethical, social skills and ability to work well with a broad range of personality styles and types.
  • Ability to handle pressure

Encouraged Qualifications

  • Experience in, or knowledge about, ERP systems is a big advantage.

What can we offer?

  • Attractive salary.
  • Stable job offer – employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).

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