**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast in Krakow, we are looking for a motivated person to join our team and work for one of our biggest clients!
- Develop and maintain relationships with customers over chat, email, and phone.
- Help customers reach a resolution to their problem as quickly and accurately as possible.
- Manage returns, replacements, and refunds when necessary.
- Execute an organized, efficient, and structured working process.
- Meet predetermined targets and represent the company in a professional manner.
- Excellent written and verbal communication skills in Swedish or Dutch and English.
- Previous customer service experience.
- A problem-solving approach and ability to think on the spot.
- An empathetic person, curious about technology/femtech/ health/ well-being.
- Excellent computer literacy.
WHAT WE OFFER:
- An attractive remuneration, performance, and referral bonuses.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Fixed working hours (Monday-Friday 10:00-19:00).
- +2 additional days off based on volunteering
- Trainings and extensive performance improvement programs.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment; full-time.
- Employer: Pontica Solutions