Customer Care Advisor with German and English / with French and English

**All interviews will be conducted remotely (online or by phone).

Our client BabyBjörn is a Swedish-based company that manufactures premium innovative and long-lasting products in 50+ countries, including the USA, Japan, and Korea.

Join our new Customer Care team in Krakow and make an impact. Be ready to learn, have fun, and be part of a team that simplifies the lives of babies and their parents around the world!

​YOUR ROLE:

• Develop and maintain relationships with customers over chat, email, and phone.
• Provide outbound assistance when needed on stock issues, product recalls, or order updates.
• Process e-commerce order changes, stock issues, returns, exchanges
• Handle product claims, incl. ordering of replacement parts and receiving defective products.
• Execute an organized, efficient, and structured working process.
• Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

• Excellent written and verbal communication skills in German+ English / French+English
• Previous experience in a customer-facing role will be a plus.
• A problem-solving approach and ability to think on the spot.
• An empathetic person, curious about parenthood/health/sustainability.
• Excellent computer literacy.

WHAT WE OFFER:

• Performance and referral bonuses.
• Full training – provided.
• Additional benefits and discounts (health services and sport card.)
• 2 days off for volunteering
• Open-minded management team promoting innovation, personal and professional development.
• Permanent employment.
• Employer: Pontica Solutions AD.