Credit & Collections Analyst with Dutch
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Are you fluent in Dutch? Do you have Collections / Cash application experience? Do you like to be in contact with different people? Then this is the opportunity you have been looking for. Join Accenture in Warsaw - explore the city and a new culture, all while gaining valuable experience of working with a leading global company.
We are currently hiring Analysts with Order to Cash and Collections experience. We are looking for multi-taskers who are passionate about delivering great service to clients.
What will you do?
- Ensures timely payments of accounts receivables for an assigned portfolio and work to minimize the risk of incurring bad debt
- Engages in the investigation and resolution of customer issues/ inquiries in a prompt, effective and professional manner
- Daily Cash application from the bank statements and proactively communicate with customers on mismatches with outstanding invoices
- Performs account reconciliations / involves reviewing, interpreting and communicating account issues to customers and or stations for resolution
- Perform activities as per agreed standard operating procedures
- Collects on past due receivables, including calls & emails to customers
What do we expect from you?
- Fluent Dutch and English
- Previous experience of Order to Cash/Collections (at least 1 year)
- Experience with Navision is appreciated
- Good quantitative and analytical skills
- Experience of working in an international Customer Service environment would be an added advantage
- BPO industry experience will be an added advantage
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- Flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace)
When applying please enclose the below statement: "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."
Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.