Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do?
As Collections Analyst you will be responsible for:
analyzing and solving medium-complexity or non-standard problems
Performing immediate outbound calls e-mails to B2B Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with company strategy.
Proactively escalating problem accounts to the appropriate function to accelerate collection of overdue accounts.
Monitoring execution of dunning activities in accordance with company policy and timeline.
Receiving and driving timely resolution or closure of standard collection related Customer queries, complaints and feedback through multiple source points email, fax, phone, etc. by liaising with appropriate internal company function e.g. O2B for invoicing issues, CATI for Rebates Incentives, etc. .
Reviewing and facilitating customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with company policy.
Contributing within O2C organization.
Performing processig controls ICS,ICM,BPC as prescribed in the desktop procedures.
Updating Country Specific documentations.
What do we expect?
Very good English and German (at least C1 level)
1-2 years of previous experience in OTC field
High accuracy and focus on details.
Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets.
Good knowledge of Excel and Word
What can we offer:
Ability to work in hybrid mode (upon receiving Supervisor's approval 3-5 days a week work from home is possible)
Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
Using foreign language and new technology solutions daily, cooperating with various Clients
CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
Full work comfort – private medical care, life insurance, access to MyBenefit platform, Multisort card and bonuses for referring new employees
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