HSBC Service Delivery
Kraków BPO / SSC

Client Service Specialist with Czech and English

HSBC Service Delivery Kraków
Nie podano
Praca, Praktyki, Staż

Requirements

  • Fluent in Czech and English.
  • Exceptional Client focus and orientation.
  • Comprehensive knowledge of the banks clearing systems would be desirable but not required.
  • Previous technical helpdesk experience preferred but not required.
  • Experience and proficiency with web-based technologies.

Responsibilities

  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  • Receive/make calls/Emails from/to customers (internal/ external).
  • Act effectively on all customer feedback.
  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
  • Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made.

Employment conditions / Company offers

  • Stable job in professional team.
  • Car parking few minutes away from the office.
  • Relax room (with massage chairs and area for yoga/stretch).
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists.
  • Game room (with Xbox, PS consoles and foosball table).
  • Fresh fruit on the floor and good coffee in the kitchen.
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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