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Back Office Agent - Process Associate - Danish

Praca
nie podano
Kraków

Responsibilities

  • Back office operations support, exception management, investigate/ resolve system errors,
  • Allocate tasks to internal teams as per requested by the customer,
  • Provide support to UW (e-mail / chat) & resolve their queries on products/ offerings,
  • Lead system stop and provide approval as per company guidelines,
  • Handle policy issuance / maintenance activities,
  • Communicate with customer (e-mail / chat) & process their requests in systems,
  • Communicate (phone/ e-mail) with vendors/ partners to solve their queries,
  • Contact other insurance companies to seek prospect’s existing insurance details,
  • Maintain customer records in internal systems,
  • Interaction with internal teams like products/ claims over emails,
  • To carry out other functions and responsibilities settled by the Employer.
  • Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs.
  • Perform all tasks in compliance with Genpact internal policies, procedures.
  • Successfully graduating the training plan dedicated to the position and the tasks.


Qualifications

Minimum qualifications

  • Very good knowledge of Danish, minim B2.
  • Communicative level of English.
  • Professional experience in Care or Non-Life insurance processes / Customer Service/ Policy Admin/ sales support experience (not mandatorily)
  • Understanding of the culture of the serviced country.
  • Candidate is open and skilled in using one's interpersonal style to meaningfully understand and interact with others.
  • Professional, emotionally mature and ethical, good interpersonal skills and ability to work well with a broad range of personality styles and types.
  • Ability to handle pressure
  • Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.
  • Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
  • Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and positive relationships. Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer.
  • Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals.
  • Very attentive and active listener. Cultivates open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.
  • Good MS Office (especially MS Excel) knowledge.
  • High School graduate at least.


Encouraged Qualifications

  • Familiarity with ERP systems.
  • What can we offer?
  • Attractive salary.
  • Stable job offers – employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

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