Associate Player Support Project Lead (Part-Time)

Testronic Warszawa
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  • Delivering a high-quality player support service accordingly to the client’s specification,
  • Monitoring KPIs and SLAs on daily basis followed by reports and data for internal needs and clients’ requirements,
  • Scheduling agents accordingly to the project’s needs and current staffing,
  • Coaching, supervising, and supporting team members,
  • Prioritizing and assigning tasks on the project.


  • 3+ years of experience within the customer support sector, ideally in the gaming industry
  • An understanding of Player Support KPIs and SLAs,
  • Strong time management and prioritization skills,
  • Ability to initiate process changes that benefit the team, customer, and business,
  • Ability to review information & data from a variety of sources to assess individual and team performance.

We Offer:

  • International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic,
  • Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career,
  • Fully remote job - you can work from any place within Poland; remember though that once in a while, it is worth meeting other team members in our Warsaw office,
  • Informal and casual environment, far from corporate standards.
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By submitting this application, you consent to the processing of your personal data by Testronic Sp z o.o. (Poleczki 21A, Warsaw 02-822) for the purposes of assessing your application for potentially suitable roles as described. You may withdraw your consent at any time. For more information, please refer to our privacy policy

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