Responsibilities:
- Delivering a high-quality player support service accordingly to the client’s specification,
- Monitoring KPIs and SLAs on daily basis followed by reports and data for internal needs and clients’ requirements,
- Scheduling agents accordingly to the project’s needs and current staffing,
- Coaching, supervising, and supporting team members,
- Prioritizing and assigning tasks on the project.
Requirements:
- 3+ years of experience within the customer support sector, ideally in the gaming industry
- An understanding of Player Support KPIs and SLAs,
- Strong time management and prioritization skills,
- Ability to initiate process changes that benefit the team, customer, and business,
- Ability to review information & data from a variety of sources to assess individual and team performance.
We Offer:
- International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic,
- Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career,
- Fully remote job - you can work from any place within Poland; remember though that once in a while, it is worth meeting other team members in our Warsaw office,
- Informal and casual environment, far from corporate standards.
