Associate Player Support Project Lead (Part-Time)

Testronic Warszawa
Nie podano
Praca
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Responsibilities:

  • Delivering a high-quality player support service accordingly to the client’s specification,
  • Monitoring KPIs and SLAs on daily basis followed by reports and data for internal needs and clients’ requirements,
  • Scheduling agents accordingly to the project’s needs and current staffing,
  • Coaching, supervising, and supporting team members,
  • Prioritizing and assigning tasks on the project.

Requirements:

  • 3+ years of experience within the customer support sector, ideally in the gaming industry
  • An understanding of Player Support KPIs and SLAs,
  • Strong time management and prioritization skills,
  • Ability to initiate process changes that benefit the team, customer, and business,
  • Ability to review information & data from a variety of sources to assess individual and team performance.

We Offer:

  • International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic,
  • Friendly and open-minded teams – we will support you, make you laugh, and help you level up your career,
  • Fully remote job - you can work from any place within Poland; remember though that once in a while, it is worth meeting other team members in our Warsaw office,
  • Informal and casual environment, far from corporate standards.
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Privacy Notice:

By submitting this application, you consent to the processing of your personal data by Testronic Sp z o.o. (Poleczki 21A, Warsaw 02-822) for the purposes of assessing your application for potentially suitable roles as described. You may withdraw your consent at any time. For more information, please refer to our privacy policy https://www.testroniclabs.com/privacy-policy/

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I understand and consent for my data to be processed in line with the Privacy Notice and Privacy Policy.

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