Service Desk Specialist with Chinese

Praca
Katowice
nie podano

Responsibilities:

  • Investigate, resolve and/or escalate of all tickets reported to the Service Desk
  • Act as ticket owner and leads communication with requestor for ticket life cycle
  • Achieve a high 1st level resolution rate w/ adequate documentation
  • Initial assessment of the incident / service request
  • Resolve in case possible and in line with internal procedures and personal authorization level
  • Escalate to 2nd level / dispatch local onsite support in case physical intervention required
  • Comply w/ procedures, segregation of duties and service levels
  • Contribute to knowledge mgt.

Requirements:

  • University degree
  • Knowledge of IT Infrastructure components
  • Basic business process knowledge
  • Fluent English in speaking and writing
  • Fluent Chinese in speaking and writing
  • Clear service orientation
  • Good communication / interpersonal skills

The Company Offers:

  • Competitive salary
  • Comprehensive benefits package (health insurance, training, etc.)
  • Prestigious place to work with very good reputation
  • Worldwide known brand
  • Excellent employer image
  • People and performance oriented culture
  • Team spirit
  • Experienced leaders and clear open-door culture
  • Flat hierarchy levels and fast decision making (family company)
  • Flexible working time planned with average of 40 hours / week and 8 hours / day
  • Possibility to obtain performance-based yearly bonus


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