Service Desk Agent
Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Global Service Desk Team we are seeking the following:
Service Desk Agent
Location: Bielany Wrocławskie
Your tasks:
- Coordination of IT quires (tickets) containing technical problems
- Ordering and dispatching orders relating to printers
- Troubleshooting with our customers
- Active communication with technicians
- Monitoring the correct timelines (SLA) and ticket flow
Our requirements:
- Excellent knowledge of English language
- Willing to learn new skills – technical vocabulary and issues from the printing area
- Problem solving oriented with strong communication skills
- Ability to work under pressure
- Ability to multitask
- Open to gaining new knowledge and skills
- Previous experience in service desk/help desk or IT background would be an asset
Your benefits:
- Stable, independent work in an international, flexible and open company
- Interesting international projects and possibility of being part of a worldwide SDA Team
- Welcoming and friendly work environment within young team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw
Would you like to join our team? Please send your CV in English.
Please apply via "Aplikuj" button.
Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”