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Junior Operations Agent - Customer Care

Praca
nie podano
Rekrutacja zdalna
Kraków

About Us:

We are a product company that develops highly optimized mobility solutions used by thousands of customers per month! We value friendly, inclusive, learning atmosphere and we are living a culture that fosters personal development. Talixo’s vision is to become the world’s go-to solution for ground-transfers. Becoming the world’s go-to solution requires close coordination of the Talixo operational backbone. This can be made sure only if the work of the Operations Team is coordinated appropriately.

We're based in two offices - Kraków (IT, Operations, HR) and Berlin (Business, Finance and Sales) and we are looking forward to having smart and motivated individuals joining us!

What you will be doing:

The purpose of this role is to assist the Operations department in its day-to-day activities in order to help the team delivering the perfect ride experience for our customers. You will be helping us with live monitoring of our global dispatching platform working directly with our drivers from all six major continents. From the first day, you will be involved in our daily operations and you will see how it is to work in a product company and have a real impact on it!

We can also provide you with a good environment to gain ideas for your university thesis and gladly collaborate with you on it.

What you get to do every day:

  • Conduct driver briefings;
  • Screen upcoming bookings and provide customer follow-ups in case of missing booking information;
  • Live monitoring of our global platform;
  • Conducting ad-hoc tasks to ensure a smooth pickup for our customers.

Who you are:

  • Motivated and willing to learn;
  • You have very good communication skills in English;
  • Willing to work late shifts and weekends;
  • Organised and motivated to be autonomous;
  • Ambitious student eager to make a difference;
  • Willing to work up to 90 hours / month

Nice-to-have: 

  • You speak any other foreign language than English;
  • You are passionate about Tech and Transportation.

What we offer:

  • Work with helpful, kind, motivated, and talented people;
  • Flexible working hours and opportunity to work remotely;
  • Work to move our product used by thousands of customers per month to the next level;
  • Work in a product company and have a real impact on it;
  • Comfy office in the heart of the city centre!
  • Vouchers for free Talixo rides!

Sounds interesting? Check out yourself and have a chat with our recruitment team to discuss this opportunity in detail!

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