Junior Chatbot Content Designer

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland's largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

For one of our Clients, we are currently looking for: Junior Chatbot Content Designer

You will be responsible for:

• Create and maintain a chatbot knowledge base, ensuring accurate, consistent, and trustworthy content. Expertly turn technical and complex product and policy information into digestible and jargon-free language
• Plan the conversation stream to visualize the chat flow from points A to B and C. Ensuring the chatbot is conversationally engaging, impactful for the end-user, and matches the voice of the brand
• Adapt to continual change and shifting priorities as products and the support experience evolve to meet the needs of the end-users and stakeholders
• Collect and synthesize feedback and chatbot content performance data to continually improve quality, scalability, and self-service while also driving customer satisfaction, retention, and lifetime value
• Analyze performance data and train the chatbot to answer a wide array of questions accurately

We expect:

• Fluency in English (both verbal and written)
• Knowledge of other languages will be an asset
• Experience: min 1 year of experience
• Knowledge about LUIS, Q&A, and Microsoft Chatbot Framework
• Good knowledge of MS Office
• Ability to analyze the documents and consolidate information
• Analytical skills to evaluate the information gathered from multiple sources
• Attention to detail

We offer:

• Home office
• Contract Type:Permanent Full Time
• Private medical care
• Private life insurance
• Referral bonuses for recommending your friends to company
• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more)
• Development programs, external courses, education & certificates co-funding