LeasingTeam Group
Zdalnie Human Resources / Zasoby ludzkie

Junior Chatbot Content Designer

LeasingTeam Group Zdalnie
Nie podano
Praca, Praktyki, Staż

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland's largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

For one of our Clients, we are currently looking for: Junior Chatbot Content Designer

You will be responsible for:

  • Create and maintain a chatbot knowledge base, ensuring accurate, consistent, and trustworthy content. Expertly turn technical and complex product and policy information into digestible and jargon-free language
  • Plan the conversation stream to visualize the chat flow from points A to B and C. Ensuring the chatbot is conversationally engaging, impactful for the end-user, and matches the voice of the brand
  • Adapt to continual change and shifting priorities as products and the support experience evolve to meet the needs of the end-users and stakeholders
  • Collect and synthesize feedback and chatbot content performance data to continually improve quality, scalability, and self-service while also driving customer satisfaction, retention, and lifetime value
  • Analyze performance data and train the chatbot to answer a wide array of questions accurately

We expect:

  • Fluency in English (both verbal and written)
  • Knowledge of other languages will be an asset
  • Experience: min 1 year of experience
  • Knowledge about LUIS, Q&A, and Microsoft Chatbot Framework
  • Good knowledge of MS Office
  • Ability to analyze the documents and consolidate information
  • Analytical skills to evaluate the information gathered from multiple sources
  • Attention to detail

We offer:

  • Home office
  • Contract Type:Permanent Full Time
  • Private medical care
  • Private life insurance
  • Referral bonuses for recommending your friends to company
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more)
  • Development programs, external courses, education & certificates co-funding
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