Czech Customer Service Advisor

Wymagania

• Before you start our induction training we will check if you have: very good Czech language skills
• good English language skills
• pro client attitude and communication skills
• basic experience in Windows 7 and MS Office
• customer service experience (is an asset but is not necessary)
• team player, problem solving attitude and efficient task management skills

Opis zadań

• After an induction training you will be able to: handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
• analyze and resolve most common enquiries using step-by-step solutions provided to you
• deliver high quality standard service to customers
• cooperate with IT specialist team to deal with more complex issues

Warunki zatrudnienia / Firma oferuje

• Working in a close-knit team and a friendly atmosphere
• Bonuses, including those for recommending new employees
• A wide range of training and co-financing of courses
• Additional life insurance
• Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
• Integration events and joint celebrations
• Disability inclusion, assistive technologies, reasonable accommodations
• Private medical care, also for your family
• Bicycle parking and carpooling