Customer Support Specialist with Ukrainian and English

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland"s largest group of exclusively Polish-owned personnel consultancy companies that for the past 15 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.

For one of our Clients, we are currently looking for: Customer Support Specialist with Ukrainian and English

You will be responsible for:

• Handle day-today Visa Applications - greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation,
• Following an established and defined filing and administration process, guided by a computer-based system,
• Ensure engagement with applicants, provide a first-class service and positive customer experience,
• Handle customer complaints and problems assertively,
• Support colleagues to develop and implement continuous improvement initiatives.

We expect:

• Experience in customer service,
• English language skills, preferably also Ukrainian language skills if possible,
• Strong written and verbal communication skills;
• Ability to work independently and in a group.

We offer:

• Attractive salary;
• Opportunities for professional growth.