Customer Support Analyst

About the company

You will be working as a consultant on the client site who is an American multinational company specializing in business IT. The brand is well-established on the international market and offers a great start or development of your career path, and a valuable experience to gain in a financial sector.

Job Description

We help customers use technology to reduce the time it takes to turn ideas into value. In turn, these new ideas and the business opportunities created in making these ideas a reality, transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both.

Wherever they are in that journey, we provide the technology and solutions to help them succeed.

We are currently seeking for candidates to the Sales Compensation and Partner Compensation departments based in Wroclaw. This is not only a great opportunity to gain valuable work experience but also a chance to work in an international environment.

Key Responsibilities:

• Provide comprehensive compensation through management of a number of applications and processes;
• Collect, compile, analyze and report employee incentive sales data;
• Support in resolving customers’ issues and report ongoing issues;
• Produce validation reports on a daily basis and ad-hoc reports;
• Ensuring timely and accurate accomplishment of tasks according to customers’ standards;
• Solving daily problems related to compensation programs cooperating with: Sales Operations, Sales Department, Channel Finance, Partners (resellers and distributors) and other parties involved;
• Ensure process documentation is kept up to date and maintain updates if needed. 

Education Required:

Bachelor's Degree or higher university degree

Your qualifications and working style:

• Fluent English (verbal and written – C1) and additional language is a plus
• General computer skills; proficiency in Microsoft Office tools (Excel) nice to have
• Problem-solving and analytical skills, attention to detail
• Good planning skills and ability to prioritize tasks
• Demonstrated teamwork spirit and strong sense of responsibility
• Proactive approach
• Strong customer service focus
• Ability to work in a fast-paced and dynamic environment
• Previous business experience (1-2 years) is nice to have