Customer Service Team Leader UK

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Job Description

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®. From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally. A fantastic opportunity has arisen to join the Kimberly Clark Professional.

Customer Service Team Leader for KC Professional (UK market)

Job description and responsibilities:

  • Leads Customer Service Kimberly Clark Professional for the UK market – preparing targets, delegating tasks, motivating, coaching, shift scheduling.
  • Initiates the actions to deliver outstanding customer service to customers in line with business requirements.
  • Provides real-time monitoring of work load, performance and staffing levels to ensure efficient operation.
  • Responsible for service level adherence and achieving key performance indicator targets.
  • Collaborates with other departments and foreign offices on a daily basis.
  • Establishes effective on-going stakeholder communications, making sure all key stakeholders are kept updated on progress against the objectives & metrics.
  • Supports to handle major incidents that cannot be resolved by team members alone.
  • Conducts interviews and makes hiring recommendations.
  • Performs team members’ evaluation according to K-C standards.
  • Reviews training needs and knowledge gaps, initiates trainings an
  • Work closely with the team on monthly and weekly reports, provides analysis of the results.
  • Works with management on customer service initiatives, process improvements.
  • Maintains a strong culture of internal control to ensure a 'well controlled' audit finding.
  • Lead and drive Continuous Improvement and standardization of processes to reduce process waste.

Qualifications required:

  • 2 - 5 years of relevant Customer Services leadership experience or Customer Services/Supply Chain experience.
  • SAP knowledge will be an asset.
  • Strong communicator with experience of influencing stakeholders and management.
  • Understanding of LEAN principles and record of driving continuous improvement.
  • People focused with strong motivational skills.
  • Demonstrated ability to achieve results under pressure.
  • Proactive and resilient with a strong “can do” attitude.

Language requirement:

  • Fluent English is a must.

We offer:

  • Competitive salary and attractive performance related bonus.
  • Standard benefit package.
  • Modern office located in the heart of Krakow
  • Private Medical cover
  • Free onsite refreshments (Variety of coffee, tea, fruits)
  • Casual dress policy

If original thinking and a passion to build something new inspires you, come unleash your power at Kimberly-Clark.

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