Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland
Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®. From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally. A fantastic opportunity has arisen to join the Kimberly Clark Professional.
Customer Service Team Leader for KC Professional (UK market)
Job description and responsibilities:
Leads Customer Service Kimberly Clark Professional for the UK market – preparing targets, delegating tasks, motivating, coaching, shift scheduling.
Initiates the actions to deliver outstanding customer service to customers in line with business requirements.
Provides real-time monitoring of work load, performance and staffing levels to ensure efficient operation.
Responsible for service level adherence and achieving key performance indicator targets.
Collaborates with other departments and foreign offices on a daily basis.
Establishes effective on-going stakeholder communications, making sure all key stakeholders are kept updated on progress against the objectives & metrics.
Supports to handle major incidents that cannot be resolved by team members alone.
Conducts interviews and makes hiring recommendations.
Performs team members’ evaluation according to K-C standards.
Reviews training needs and knowledge gaps, initiates trainings an
Work closely with the team on monthly and weekly reports, provides analysis of the results.
Works with management on customer service initiatives, process improvements.
Maintains a strong culture of internal control to ensure a 'well controlled' audit finding.
Lead and drive Continuous Improvement and standardization of processes to reduce process waste.
2 - 5 years of relevant Customer Services leadership experience or Customer Services/Supply Chain experience.
SAP knowledge will be an asset.
Strong communicator with experience of influencing stakeholders and management.
Understanding of LEAN principles and record of driving continuous improvement.
People focused with strong motivational skills.
Demonstrated ability to achieve results under pressure.
Proactive and resilient with a strong “can do” attitude.
Fluent English is a must.
Competitive salary and attractive performance related bonus.
Standard benefit package.
Modern office located in the heart of Krakow
Private Medical cover
Free onsite refreshments (Variety of coffee, tea, fruits)
Casual dress policy
If original thinking and a passion to build something new inspires you, come unleash your power at Kimberly-Clark.