Customer Service Team Leader UK

Job Description

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®. From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally. A fantastic opportunity has arisen to join the Kimberly Clark Professional.

Customer Service Team Leader for KC Professional (UK market)

Job description and responsibilities:

• Leads Customer Service Kimberly Clark Professional for the UK market – preparing targets, delegating tasks, motivating, coaching, shift scheduling.
• Initiates the actions to deliver outstanding customer service to customers in line with business requirements.
• Provides real-time monitoring of work load, performance and staffing levels to ensure efficient operation.
• Responsible for service level adherence and achieving key performance indicator targets.
• Collaborates with other departments and foreign offices on a daily basis.
• Establishes effective on-going stakeholder communications, making sure all key stakeholders are kept updated on progress against the objectives & metrics.
• Supports to handle major incidents that cannot be resolved by team members alone.
• Conducts interviews and makes hiring recommendations.
• Performs team members’ evaluation according to K-C standards.
• Reviews training needs and knowledge gaps, initiates trainings an
• Work closely with the team on monthly and weekly reports, provides analysis of the results.
• Works with management on customer service initiatives, process improvements.
• Maintains a strong culture of internal control to ensure a 'well controlled' audit finding.
• Lead and drive Continuous Improvement and standardization of processes to reduce process waste.

Qualifications required:

• 2 - 5 years of relevant Customer Services leadership experience or Customer Services/Supply Chain experience.
• SAP knowledge will be an asset.
• Strong communicator with experience of influencing stakeholders and management.
• Understanding of LEAN principles and record of driving continuous improvement.
• People focused with strong motivational skills.
• Demonstrated ability to achieve results under pressure.
• Proactive and resilient with a strong “can do” attitude.

Language requirement:

• Fluent English is a must.

We offer:

• Competitive salary and attractive performance related bonus.
• Standard benefit package.
• Modern office located in the heart of Krakow
• Private Medical cover
• Free onsite refreshments (Variety of coffee, tea, fruits)
• Casual dress policy

If original thinking and a passion to build something new inspires you, come unleash your power at Kimberly-Clark.