Customer Service Specialist with German

Praca
Kraków
nie podano

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.

A fantastic opportunity has arisen to join the Kimberly Clark Professional (KCP) as a Customer Service Specialist.

Position overview:

Hallo! Wie geht’s?  In this position you will be the main point of contact for Customers within the region, for all supporting marketing and sales, ordering activities, enquiry/query management to resolution, across the entire Order to Delivery (OTD) process.

Your key requirements in this role:

  • Managing a customer portfolio to drive a great experience for our Clients
  • Resolving enquiries, delivering queries, raising invoice adjustments, as well as liaising with interested parties and communicating both progress and outcome
  • Partnering closely with Sales and Marketing teams (sample request, Keys, Spare Part Orders, Manual Promotions  and Price Changes)         
  • Participating in process improvements by applying lean tools (e.g. Kaizen)
  • Creating and maintaining Optical Character Recognition (OCR) & Electronic Data Interchange (EDI) systems

Qualifications/Experience:

  • Excellent communication (written & verbal), interpersonal and presentation skills will be essential
  • Excellent telephone manner
  • Proven track of record in a customer facing role (asset)
  • SAP system working knowledge (asset)

Language requirement:

  • Fluent English and German

We offer:

  • Great opportunity to join company at the start-up phase of Global Business Service Centre in Krakow
  • Complex training and knowledge transfer
  • Competitive salary and attractive performance related bonus
  • Modern office located in the heart of Krakow
  • Private Medical cover
  • Free onsite refreshments (Variety of coffee, tea, fruit)
  • Casual dress policy


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